3 Things To Consider When Changing Payroll Companies
Changing your payroll services provider is never something you want to put off. There could be many reasons why you're not happy with the current service you're getting. It may be a rise in fees, poor communication or a lack of customer support - whatever the reason, it's not wise to delay.
Making the change to a different provider doesn't have to be difficult - quite the opposite. It's something you'll wish you did sooner. But that doesn't mean you shouldn't look before you leap. Here are three things you should consider when changing payroll companies.
1. Know What Went Wrong
Before you leave your current payroll services provider and start the search for a new one, have an honest look at what went wrong. Look back and pinpoint when you started feeling let down by your current service provider and note down exactly what you were unhappy with.
It's a good idea to do this because it gives you a framework for your decision on which new payroll service you're going to choose. You could also share your reasoning with your new payroll services provider, so that they can make sure they're able to provide you with the service you really need.
2. Understand Your Needs
Payroll can be a complex topic and it's easy to want to just bring in an expert to worry about it, then forget all about it. When you're looking for a new provider, however, it's a good idea to have as much of an understanding as possible about your current payroll situation and the services you require.
This will give your new payroll provider the best chance at providing you with a satisfactory service. No business thrives when they have to guess what their client needs. You don't have to become a payroll expert, but if you can develop a working understanding of your needs, it will make fresh negotiations that much quicker.
3. Do Your Research
When you're determining who to trust with your payroll services, it pays to put in the legwork. Payroll is an integral part of any business, so you want to make sure that you're making the right choice. Be prepared to do some digging.
Do an in-depth online search, ask for customer references, or if possible, contact customers yourself. This will give you a realistic insight into the level of service and experience your prospective payroll services provider is capable of.